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This past week I decided that I needed a new prepaid cell phone – you know, one of those refillable phones? After looking at several and being concerned about cost, I chose Straight Talk MOTO. Check out the features of this phone and I’m sure you’ll agree that $79.88 should have been a reasonable price:

Straight Talk Prepaid Motorola Phone Mobile Web Services

• VGA Camera

• Bluetooth wireless technology

• Includes charger and Services Guide

• Model#: NTMTW385CPWP

I received it on Friday, 10/30. I was so excited. The phone looked super. I went online to do the activation because the service guide said you could activate your phone and add or use an existing service card to add the minutes to your phone. Since I had already purchased the $30/mo Service Plan, I thought this was the easiest way to go. For those of you that went to view the service plan, since I did not walk into a Walmart and ordered online, there was no retail cash register receipt.

After filling out all the information online, much to my dismay, I then was told to call to activate. This has been the WORST experience of my life. You call their 877# to get a message similar to I’m sorry, we don’t have any customer reps available. Please try later. So you keep redialing and either get the same message or you will get a message that your waiting time is estimated to be 15 minutes.

Folks — I put my landline on speaker phone for ONE HOUR. Nobody every came to the phone, and I’ve tried all weekend to raise someone!

Not only that, when you try to do it through their automated system, it won’t accept their service pin that is printed on their service card.

I’m so sorry I purchased this phone. For my money, the way to go is to go to your nearest Circle K and pick up their Talk-and-Go Mobile(R) Pay-as-you-go Wireless Phone phone.

I paid $10 for the phone and $25 in talk time prepaid. Their customer service is wonderful.

I’m sorry to say, at this point I believe StraightTalk.com does anything BUT straight talking.